1. Can I pick up a friend’s packet? Yes with proper documentation including proof of USAT license.
  2. Can I get a refund? Unfortunately, we are not able to give any refunds at any time.
  3. Can I roll my registration to next year’s event? Please submit a written request to the Race Director.
  4. Can I switch my shirt size? Unfortunately, we are not able to switch shirt sizes at this time.
  5. I can no longer come to the event, can you mail me my shirt? Unfortunately, we are not able to mail the shirts or packets if you are unable to attend the event. However, you can have a friend pick up your goodies if you know someone that can make it to packet pickup.
  6. Are there finisher medals? Yes
  7. I missed the awards ceremony.  Can you mail me my medal? If you missed the awards ceremony you may pick up your medal from our office at Aloha Sports Kona.
  8. Can I pre-run/ride the course? Due to the nature of the course being on restricted property, pre-running/riding of the course is prohibited.
  9. How many aid stations are on the course? There will be 1 Aid Station on the Bike Course, Aid is also available at Transition.
  10. Can I run with a stroller? Unfortunately, we are not able to allow strollers on any of portion of our course, for the safety of all participants.
  11. Can I use walking sticks? Unfortunately, due to safety concerns, we ask that people do not carry walking sticks on our courses.
  12.  Is there a timeline? Yes, please refer to our Event Schedule for a timeline.  Please be aware of the following swim, bike and run cut off times:
    • Swim Course Cut-off: 9:17AM
    • Bike Course Cut-off: 11:17AM
    • Run Course Cut-off: 1:17PM